HP Photosmart C7200 Series - Manual (Page 233)

For more information on how to set up the HP All-in-One when you have a voice mail
service, see the printed documentation that came with the HP All-in-One.
Cause: You have a computer dial-up modem on the same phone line as the HP All-
in-One.
Solution: If you have a computer dial-up modem on the same phone line as the
HP All-in-One, check to make sure that the software that came with your modem is
not set to receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which prevents
the HP All-in-One from receiving fax calls.
Cause: If you have an answering machine on the same phone line with the HP All-
in-One, you might have one of the following problems:
• Your outgoing message might be too long or too loud to allow the HP All-in-One
to detect fax tones, and the sending fax machine might disconnect.
• Your answering machine might not have enough quiet time after your outgoing
message to allow the HP All-in-One to detect fax tones. This problem is most
common with digital answering machines.
Solution: If you have an answering machine on the same phone line with the HP All-
in-One, do the following:
• Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
• Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds of
silence at the end of the voice message. There should be no background noise
when recording this silent time. Try to receive a fax again.
Cause: The answering machine is not set up properly with the HP All-in-One.
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
When you have an answering machine on the same phone line you use for fax calls,
you must connect the answering machine directly to the HP All-in-One using the port
Chapter 15
232 Troubleshooting
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