Scan troubleshooting – HP Photosmart C4580 All-in-One Printer User Manual

Page 152

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Solution 5: To map the memory card to a network drive in windows

Solution:

To map the network drive

1.

Turn on the product.

2.

Print a network configuration page to get the name and IP address of the unit.
a. Press Setup.
b. Use the arrow keys to select Network.
c. Press OK.
d. Press Drive to view Network Settings.
e. Press OK to print the network configuration page.
f. Press OK until the main screen appears.

3.

Right-click My Computer and then click Map Network Drive.
A Map Network Drive dialog box opens.

4.

In the Drive dialog box, select an available drive letter.

5.

In the Path or Folder text box, type the following:
\\< hostname of the unit from the network configuration page

>\Memory_Card

NOTE:

Do not use Browse.

6.

Select Reconnect at logon.

7.

Click OK or Finish.

Cause: The memory card was not mapped to a network drive.

Scan troubleshooting

Use this section to solve these scan problems:

Scan halts

Scan fails

Scan fails because of insufficient computer memory

Scanned image is blank

Scanned image is incorrectly cropped

Scanned image has incorrect page layout

Scanned image shows dotted lines instead of text

Text format is incorrect

Text is incorrect or missing

The scan feature does not work

Scan halts

Solution: Turn off the product and then turn it back on.
If this does not work, try changing the scan to a lower resolution.

Scan troubleshooting

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