HP Photosmart C4580 All-in-One Printer - Manual (Page 171)

Solution 2: Refresh the Windows Device Manager
Solution: Refresh the Windows Device Manager.
To refresh the Windows Device Manager
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Double-click Universal Serial Bus Controllers.
4. Click USB Composite Device, click Action, and then click Uninstall.
If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable from the product.
6. Wait a few seconds, and then reconnect the cable.
This should restart the Windows device detection (Plug and Play). A New
Hardware found screen might appear.
7. Click Next through all of the screens that appear in the Wizard to install the USB
Composite Device.
8. Click Finish to complete the installation.
9. Try to scan again.
10. If these steps do not resolve the problem, try using a different USB cable to
connect the product to the computer.
Cause: Communication problems between the product and the USB controller
caused this error to occur. This might be caused by an incomplete installation, a USB
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Verify if the Digital Imaging Monitor is running
Solution: Verify that the Digital Imaging Monitor is running.
To check that the Digital Imaging Monitor is running
1. Look for the Digital Imaging Monitor icon in the system tray at the lower right
side of the screen, near the time.
2. If the Digital Imaging Monitor icon is not present, restart the computer.
3. After the computer restarts, try to scan again.
Cause: The Digital Imaging Monitor was not running.
If this did not solve the issue, try the next solution.
Chapter 13
168 Troubleshooting
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