Solving issues with color documents, Solving issues with color, Documents – HP Color LaserJet 2550 Printer series User Manual
Page 124: If the problem is not resolved
Random image repetition
If an image that appears at the top of the page (in solid black) repeats farther down the page
(in a gray field), the toner might not have been completely erased from the last job. The
repeated image might be lighter or darker than the field in which it appears.
●
In your program, change the tone (darkness) of the field that the repeated image
appears in.
●
In your program, rotate the whole page 180 degrees to print the lighter image first.
●
Change the order in which the images are printed. For example, have the lighter image
at the top of the page, and the darker image farther down the page.
●
If the defect occurs later in a print job, turn the printer off for 10 minutes, and then turn
the printer on to restart the print job.
●
If the problem is not resolved, see
If the problem is not resolved
.
If the problem is not resolved
If the problem is not resolved, try these steps:
1. Perform a cleaning and calibration. See
.
2. Print the Configuration page and Supplies Status page again.
●
If the pages print correctly, then the problem is with the program, computer, or
printer driver. Go to the next step.
●
If the pages do not print correctly, then the problem is with the printer itself. The
problem might be the fuser. Contact HP Customer Care. See
or
the support flyer that came in the printer box.
3. Change the Type setting in the printer driver, or change the print mode in the HP
Toolbox. If this step does not help, go to the next step.
4. If the problem persists, check the paper type and quality. (See
.) Use a different paper, such as high-quality paper intended for laser
printers. Coated and photo papers are not supported.
5. Print to a different printer.
●
If the page prints correctly, then the problem is with the printer driver. Uninstall the
printer driver and reinstall it.
●
If the page does not print correctly, the problem is with the program or the computer.
See the documentation for the program or the computer.
Solving issues with color documents
This section describes issues that can occur when you print in color.
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Chapter 7 Problem solving
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