Hp policy on non-hp supplies, Hp fraud hotline, Hp policy on non-hp supplies hp fraud hotline – HP Color LaserJet 2550 Printer series User Manual
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To recycle supplies, place the used supply in the box in which the new supply arrived. Use
the enclosed return label to send the used supply to HP for recycling. For complete
information, see the recycling guide that is included with each new HP supply item. See
for more information about HP's recycling program.
HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or
control their quality. Service or repairs required as a result of using a non-HP supply will not
be covered under the printer warranty.
When you insert a supply into the printer, the printer will inform you if the supply is not a
genuine HP supply. If you insert a genuine HP supply that has reached the low state from
another HP printer, the printer identifies the supply as non-HP. Simply return the supply to
the original printer to reactivate HP features and functionality.
Resetting the printer for non-HP supplies
When you install a non-HP print cartridge or imaging drum, the light next to the print
cartridge or imaging drum you replaced blinks and the Attention light is on. In order to print
with this supply, you must press
(
C
ANCEL
J
OB
) the first time you install this non-HP supply.
The status lights will not indicate when this type of supply is low or empty.
CAUTION
The printer will not stop printing when this type of supply is empty. Printer damage could
occur if the printer prints with an empty print cartridge or imaging drum. See
Print Cartridge Limited Warranty Statement
.
HP fraud hotline
Call the HP fraud hotline if the supplies status lights or HP Toolbox indicates that the print
cartridge or imaging drum is not an HP print cartridge and you think that it is genuine. HP will
help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge or imaging drum might not be a genuine HP one if you notice the
following issues:
●
You are experiencing a large number of problems with the print cartridge or imaging
drum.
●
The print cartridge or imaging drum does not look like it usually does (for example, the
pull tab or the box is different).
In the United States, call toll-free: (1) (877) 219-3183.
Outside the United States, you can call collect. Dial the operator and ask to place a collect
call to this telephone number: (1) (770) 263-4745. If you do not speak English, a
representative at the HP fraud hotline who speaks your language will assist you. Or, if
someone who speaks your language is not available, a language line interpreter will connect
approximately one minute after the beginning of the call. The language line interpreter is a
service that will translate between you and the representative for the HP fraud hotline.
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