Boonton 9240 RF Voltmeter - Manual (Page 99)

Boonton 9240 Series RF Power Meter
8. Appendix B Warranty & Repair
Repair Policy
9240 Series Instrument.
If the Boonton 9240 Series RF Voltmeter is not operating correctly and requires service, contact the Boonton Electronics
Service Department for return authorization. You will be provided with an RMA number and shipping instructions.
Customers outside the USA should contact the authorized Boonton distributor for your area. The entire instrument must be
returned in its original packing container. If the original container is not available, Boonton Electronics will ship a
replacement container and you will be billed for the container cost and shipping charges. See section 2.1 of this manual for
packing instructions.
Boonton Voltage Probes.
Damaged or defective voltage probes are repaired as separate accessories. Note that probes which have failed due to
overloading, improper mating, or connecting to an out-of-tolerance connector are not considered defective and will not be
covered by the Boonton Warranty. If repair is needed, contact the Boonton Electronics Service Department for return
authorization. You will be provided with an RMA number and shipping instructions. Customers outside the USA should
contact the authorized Boonton distributor for your area. Only the defective probe should be returned to Boonton, not the
entire instrument. The probe must be returned in its original packing container. If the original container is not available,
Boonton Electronics will ship a replacement container and you will be billed for the container cost and shipping charges. If a
new sensor is ordered, note that it does not include a sensor cable - this item must be ordered separately.
Contacting Boonton.
Customers in the United States having questions or equipment problems may contact Boonton Electronics directly during
business hours (8 AM to 5 PM Eastern) by phoning (973) 386-9696. FAX messages may be sent at any time to (973) 386-
9191. E-mail inquiries should be sent to
[email protected] .
International customers should contact their
authorized Boonton Electronics representative for assistance. A current list of authorized US and international representatives
is available on the Boonton website at
www.boonton.com .
Limited Warranty
Boonton Electronics warrants its products to the original Purchaser to be free from defects in material and workmanship and
to operate within applicable specifications for a period of one year from date of shipment for instruments, probes, power
sensors and accessories. Boonton Electronics further warrants that its instruments will perform within all current
specifications under normal use and service for one year from date of shipment. These warranties do not cover active devices
that have given normal service, sealed assemblies which have been opened, or any item which has been repaired or altered
without Boonton’s authorization.
Boonton’s warranties are limited to either the repair or replacement, at Boonton’s option, of any product found to be
defective under the terms of these warranties.
There will be no charge for parts and labor during the warranty period. The Purchaser shall prepay inbound shipping charges
to Boonton or its designated service facility and shall return the product in its original or an equivalent shipping container.
Boonton or its designated service facility shall pay shipping charges to return the product to the Purchaser for domestic
shipping addresses. For addresses outside the United States, the Purchaser is responsible for prepaying all shipping charges,
duties and taxes (both inbound and outbound).
At Boonton's option, an extended Warranty period may be available for an additional charge. If an extended warranty option
has been purchased, the extended period is substituted for the 1 year period above. Note that the extended warranty does not
extend the instrument's calibration interval past 12 months. The instrument must be maintained in a calibrated state
throughout the warranty period to be eligible for warranty service to remedy "out of spec"operation.
Appendix B
8-1