Samsung HT-C9950W-XAA - Manual (Page 77)

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Other information
Troubleshooting
Refer to the chart below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.
Symptom Check/Remedy
I cannot eject the disc. • Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
The iPod fails to connect. • Check the condition of the Wireless Transmitter, Charging Cradle and DC
power adaptor connection.
• Keep the iPod S/W version up to date.
Playback does not start. • Check the region number of the BD/DVD.
BD/DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this Product.
• Make sure that the rating level is correct.
Playback does not start
immediately when the
Play/Pause button is pressed. • Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
No sound. • The home theater does not play sound during fast playback, slow playback, and step
motion playback.
• The home theater does not play sound during fast playback, slow playback, and step
motion playback.
• Is the disc severely damaged?
Sound can be heard only from a
few speakers and not all 8. • On certain BD/DVD discs, sound is output from the front speakers only.
• Check if the speakers are connected properly.
• Adjust the volume.
• When listening to a CD, radio or TV, sound is output to the front speakers only.
Select "PRO LOGIC II" by pressing PL II (Dolby Pro Logic II) on the remote
control to use all eight speakers.
Dolby Digital 7.1 CH Surround
Sound is not produced. • Is there "Dolby Digital 7.1 CH" mark on the disc? Dolby Digital 7.1 CH Surround Sound is
produced only if the disc is recorded with 7.1 channel sound.
• Is the audio language correctly set to Dolby Digital 7.1-CH in the information
display?
The remote control does not work. • Is the remote control being operated within its operation range of angle and distance?
• Are the batteries drained?
• Press the BD RECEIVER/ TV button to set the remote to the correct mode. The LED on the top of
the remote glows orange for a few seconds when the remote is in Home Theater Mode and green
when the remote is in TV mode.
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
• Is the TV power on?
• Is the HDMI cable connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
Audio language and subtitles do
not work. • Audio language and subtitles will not work if the disc does not contain them.
Menu screen does not appear
even when the menu function is
selected. • Are you using a disc that does not contain menus?
Other information
HT-C9950W_XAA_0820.indd 77 HT-C9950W_XAA_0820.indd 77 2010-08-20 3:47:48 2010-08-20 3:47:48