HID DTC1000/4000 User Guide - Manual (Page 88)

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
88
Using the Error Message Table
This section provides the troubleshooting table for the error message. The DTC4000 has a display that
will show the Printer error messages.

When an error occurs in the Printer, the PC will show the error message on screen with solutions.

The display will blink in the location needing attention. Those locations include the Printer, Input
Hopper, Magnetic Encoder, Flipper, Card Path, Ribbon, and Data/Communication error device.
Each table uses a 3- column presentation to present a specific or Printer error message, its cause and its
solution.

This allows the troubleshooter to identify the error and its cause, and then perform the procedure
provided in the solution column.

This standard mode of identifying the problem and its solution should provide an efficient method of
troubleshooting this Printer.

If you encounter problems beyond the capabilities of these the error message table, you should
contact Technical Support. Refer to: Section 10: HID Global Technical Support
Error Message Cause Solution
# 81
Unable to Feed
The Printer is unable to feed
a card from the Card
Hopper. Check the following, then press the Pause
button to continue.

Verify the card thickness setting is set to
the thickness of your cards.

Verify the Cleaning roller is properly
installed on the Ribbon Cartridge.

Check for card slippage. If necessary, run
the Printer cleaning routine.

Verify that your cards are within the
accepted card size range.

Verify the cards are not sticking together.