Spylist, Third_party, Tone_freq 450 – Avaya CPSEE_TSP500 User Manual

Page 130

Advertising
background image

Chapter 6 Trunk Spans and Dialing Rules

Page 6-16

Version 4.0

CPSEE_TSP500 User Guide

This document is confidential and proprietary to SER Solutions and is not for external use.

The character “n” is kept for backward compatibility, and equates to a one
second pause.

SPYLIST

This keyword specified a station, or range of stations, that are allowed to
Manual Monitor. These are normal Agent Stations that are assigned Monitor
capability. You can assign a maximum of 32. This should not be confused
with MONITOR_ONLY stations that will be explained later.

Stations can be entered either as individual numbers, or ranges.

Example:

SPYLIST 3 5 17-29

THIRD_PARTY

This keyword specifies a trunk or range of trunks that are considered Third
Party only trunks. Trunks can be entered either as individual numbers, or
ranges.

Example:

THIRD_PARTY 3 5 17-29

TONE_FREQ 450

Table 6-3: Dialing Rules Special Characters

Character

Description

0 thru 9

DTMF digits added to the dialed number.

D

Dial only the local number (strip the area code)

d

Dial the complete telephone number.

p

pause one second.

P

pause three seconds.

t (or T)

Look for tone.

c

Add campaign Billing Digits.

i

Add Country Code (for international dialing).

*

DTMF Digit (asterisk)

#

DTMF Digit (pound sign)

Note:

This keyword is generally
NOT used. The Call Manager
or Gateway normally assigns
trunks to be used as Third
Party Trunks.

Advertising