Avaya CPSEE_TSP500 User Manual
Page 87
Chapter 5 Admin Terminal Commands
CPSEE_TSP500 User Guide
Version 4.0
Page 5-17
This document is confidential and proprietary to SER Solutions and is not for external use.
Distribution times are available globally or by campaign.
Syntax: poisson [–a | –e | –p | –q | –t | –v | –w | –z | –c] [campaign number]
Connect Time
The time it takes to connect one
audio path.
Connect to Positive Voice
Detection Time
The time it takes between receiv-
ing the Connect event and posi-
tively identifying voice.
Event Time
The time it takes to check for new
events.
Event Queue Time
Measures the time that it takes to
process writing vendor board
events.
Talk Time
Time the agents spend on a call.
Includes Wrap-up time.
Wait Time
Time agents spend waiting for
calls.
Protocol Stop
Time it takes to stop a protocol.
Protocol Start
Time it takes to start a protocol.
Table 5-8: Poisson syntax.
Symbol
Meaning
-a
=
Answer Time
-e
=
Event Time
-p
=
Protocol Stop and Start Time
-q
=
Event Queue Time
-t
=
Talk Time
-v
=
Connection to PVD Time
-w
=
Wait Time
-z
=
Connect Time
-c
=
Clear all distributions.
Table 5-7: Poisson Distributions.
Option
Description