Troubleshooting, General – ATEN ATEN Matrix KVM KM0832 User Manual
Page 156
KM0832 User Manual
146
Troubleshooting
General
Problem
Solution
I can’t use the KA9222 or
KA9272 Console Modules
with the KM0832.
The KM0832 does not support these two console
modules. Instead, use the KA9222A, KA9272A, and
KA9233 Console Modules with the KM0832.
The KVM console monitor
does not display and there
is no response to keyboard
and mouse input.
1. Verify that all cables are securely connected and in
good condition, including those of the console mod-
ules, KVM adapter cables, and Cat 5 cable.
2. Upgrade the firmware for the KVM adapter cables.
I can’t use the KA9222A
and KA9272A Console
Modules to login to the
KM0832.
1. Verify that the username and password are correct. If
after verifying that the username and password are
correct you still cannot login, then follow Step 2.
2. Upgrade the firmware version of the console modules.
I can’t use an Ethernet hub
to connect the console
modules and KVM adapter
cables to the KM0832.
Although Cat 5 cable is used to connect the console
modules and KVM adapter cables to the KM0832, it does
not support the Ethernet protocol; thus, you cannot use
an Ethernet hub to connect them.
The password for the
default super administrator
account needs to be reset.
See Restoring Original Factory Default Settings,
page 149
I upgrading the firmware,
but some of the modules
were not upgraded
successfully.
The firmware upgrade
process was prematurely
aborted and now some of
the modules are
inoperable.
See Recovering from a Failed Firmware Upgrade,
page 89
I can't upgrade the
firmware version.
Make sure that you have selected the correct firmware
upgrade package and try again. When upgrading the
firmware through the KM0832 Administrator Utility, use a
firmware upgrade package with an FW extension. When
the system is unavailable due to a system failure, use a
firmware upgrade package with an EXE extension to
reinstall the firmware. (See Upgrading Firmware,
page 82)
I can't access the KM0832
either through the OSD or
the KM0832 Administrator
Utility.
1. Perform a system reset (see SYSTEM RESET Button,