Avaya GuestWorks - Manual (Page 35)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
31 Front Desk Operations
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Customized announcements recorded on the Audichron recording device
which delivers sales pitches for various hotel functions along with the
wakeup call. Audichron can be equipped with time and temperature
circuitry which enables the wakeup announcement to give the time and
temperature. Audichron uses all four ports on an Auxiliary Trunk circuit
pack.
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Silence, which is the least expensive method. The telephone only rings and,
when answered, the guest hears silence. When setting up wakeup calls with
silence, you do not select or confirm an announcement number.
Wakeup calls ring at a guest’s room telephone for 30 seconds. If the guest does not
answer the call, the wakeup call is repeated two more times in 5-minute intervals.
If the guest does not answer any of the three wakeup calls, a lamp on the attendant
console and the backup telephones goes on. The attendant or backup telephone
user presses the
Failed Wakeup button, and the display shows the failed wakeup
information. With this notification, you can contact the guests to see if there are
any problems since they did not answer their wakeup call.
NOTE:
The Failed Wakeup button is administered as an Automatic Message
Waiting extension. All failed wakeups send a message to that
extension, and the lamp goes on at the attendant console or backup
telephone.
The Announcement circuit pack is the most flexible of all wakeup
announcements. With this type of announcement, it is possible for the attendant to
select from a variety of wakeup announcements. When the attendant enters a
wakeup time, he or she designates the appropriate message based on the time of
the wakeup call or the language required. The Announcement circuit pack has the
following recording time limits based on the sampling rate used:
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8 minutes, 32 seconds at 16 kHz
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4 minutes, 16 seconds at 32 kHz
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2 minutes, 8 seconds at 64 kHz.
The Announcement circuit pack also has the ability to operate in the repeat mode
which allows the message to repeat for a fixed amount of time before the guest is
disconnected from the call. There is also a barge-in function in which the wakeup
announcement is connected at the point at which the message is currently playing,
without waiting to start at the beginning of the message.