Avaya GuestWorks - Manual (Page 72)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
68 Voice Messaging Operations
4. Press the start button at the attendant console or the transfer button on a
backup telephone.
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You hear a dial tone as a new call appearance is selected.
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The Split lamp goes on at the attendant console.
5. Enter the message retrieval number.
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You hear a ringback tone.
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The display shows the number you are calling.
6. After the voice messaging system answers, press the * button followed by
the extension number for the guest.
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A message confirms that this is a “previous” guest.
7. Enter either the guest’s password or the attendant password.
8. At this point, you can transfer the call to the guest so the guest can retrieve
the messages. Press either the release button from the attendant console or
the transfer button from a backup telephone.
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The guest is connected to the voice messaging system and can now
retrieve messages by following the voice messaging prompts.