Avaya GuestWorks - Manual (Page 69)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
65 Voice Messaging Operations
To connect a guest who calls using a rotary-dial telephone to the voice messaging
system, do the following:
1. When a guest calls to retrieve his or her messages, ask the guest for his or
her name, room number, and his or her voice messaging password.
2. Verify that the guest name and room number are valid.
3. Ask the guest to please hold while the call is transferred to the voice
messaging system.
4. Press the start button at the attendant console or the transfer button on a
backup telephone.
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You hear dial tone as a new call appearance is selected.
■
The Split lamp goes on at the attendant console.
5. Enter the message retrieval number.
■
You hear ringback tone.
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The display shows the number you are calling.
6. After the voice messaging system answers, enter the extension number for
the guest.
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A message confirms that this is a “current” guest (registered through
the PMS).
7. Enter either the guest’s password or the attendant password.
8. You can now transfer the call to the guest so he or she can retrieve
messages. Press either the release button from the attendant console or the
transfer button from a backup telephone.
■
The guest is connected to the voice messaging system and can now
retrieve messages by following the voice messaging prompts.