Avaya GuestWorks - Manual (Page 10)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
6 Hospitality Services Overview
An important feature of the switch is the ability to activate Do Not Disturb. This
feature assures that Do Not Disturb will turn off at the predetermined time. Do
Not Disturb is just that — it turns off ringing at a station (a form of terminating
restriction). When activated, it allows only Priority Calling and Automatic
Wakeup calls to ring at the station. This restriction ensures fewer distractions
when a guest does not want to be disturbed.
When not using a PMS, you can have a check-in and check-out button on the
attendant console or backup telephone. When a guest is checked in, the desk clerk
presses the check-in button; the switch prompts for an extension number, marks
the room as occupied, and turns the telephone on. At check-out, the reverse
happens.
For the business traveler, the Model 6416D+M and the Model 6424D+M
telephones provide added flexibility for voice and data calls. These telephones use
digital technology to provide simultaneous voice calls and data calls over one pair
of wires. These telephones can replace existing analog room telephones without
the need for rewiring your property.
After cleaning a room, housekeeping personnel can use the telephone and dial a
feature access code to change the room status from “dirty” to “clean and ready for
occupancy.”
A GuestWorks feature, called Dial by Name, allows guests to call other guests in
the hotel by entering the guest’s name instead of the extension number. Dial by
Name uses the Call Vectoring feature to give guests another option when placing
calls.
PMS Integration
When a PMS is added, many of the previously-mentioned switch features become
enhanced for the needs of lodging management. When the guest checks into the
hotel, all information is entered in the PMS and is then transferred to the switch. If
the PMS has the names registration feature, the guest’s name is transferred
automatically to the switch and is added to the station screen.
This means that when Jim Smith calls for room service, the person answering the
telephone sees “Jim Smith” in the digital display and answers “How can I help
you, Mr. Smith.” This kind of personalized service can help distinguish one hotel
from another.