Avaya GuestWorks - Manual (Page 11)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
7 Hospitality Services Overview
Messaging Services
When a guest has a message, the message waiting lamp on a guest’s telephone can
be turned on by the I
NTUITY Lodging messaging system, by the PMS, or by the
console attendant. When guests retrieve all of their messages, the voice messaging
system turns their message waiting lamps off. The I
NTUITY Lodging system
greetings (the prompts heard when guests retrieve their messages) are available in
a number of languages. You can use one language as the default, but you can also
specify other languages as required by your guests.
NOTE:
To provide guest fax messaging services, a separate telephone
number for receiving these messages must be provided.
If your switch is not equipped with voice messaging, the front desk personnel can
take messages manually and can turn on the guest’s message waiting lamp. When
a guest calls the front desk to get his or her messages, the front desk personnel can
manually turn off the guest’s message waiting lamp.
Flexibility
In hotels with meeting facilities where there is an occasional need for telephone
service in the meeting rooms, the Terminal Translation Initialization (TTI) feature
is available. With TTI, ports are translated as “administered, but inactive.” When
the port needs to be activated, a hotel communications staff member plugs a
telephone into the desired jack. He or she enters a feature access code, a security
password, and an extension number. The telephone now is available for that room.
When the telephone is to be removed, the removal code is entered, followed by
the password and the extension number. This arrangement requires that the hotel
have a port from the switch wired to every possible jack in the meeting rooms,
which can have up-front costs but which will provide a good level of customer
service. One way to limit the cost is to provide a limited number of ports to the
meeting room area. A patch panel would allow hotel staff to wire extensions to
specific jacks on a flexible basis. You can still serve several jacks with a limited
number of ports.