Avaya GuestWorks - Manual (Page 15)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
11 Guest Operations
Change or Delete Your Wakeup Call
1. Pick up the handset of your telephone, and press the wakeup button, or
enter the Automatic Wakeup Call feature access code _____.
■
Listen to the wakeup instructions. You will hear “You have reached
the automatic wakeup service. Your current request for a wake-up
call is _____. Press the
2 button to change; press the 3 button to
delete.”
2. If you want to change the wakeup time that you entered earlier, press the 2
button.
■
You will now go through the original procedure for entering a
wakeup time again. Your new time will replace the old time.
3. If you want to delete your wakeup call completely, press the 3 button.
■
You will hear the message “Thank you. Your request has been
canceled.” You can hang up.
4. Hang up the telephone.
With Wakeup Activation Via Tones
Provide the following procedures to your guests for activating and deactivating
wakeup calls if the Wakeup Activation via Tones feature is activated. The Dual
Wakeup feature is required if you want to allow your guests to have two wakeup
calls. Guests cannot activate a Daily Wakeup or a VIP Wakeup.
Add or Change Your Wakeup Call
Access to the Automatic Wakeup feature may be from a button on the guest
telephone or by using a feature access code.
1. Pick up the handset of your telephone, and press the wakeup button, or
enter the Automatic Wakeup Call feature access code _____.
■
You will hear recall dial tone (three short tones, followed by dial
tone).
2. Using the dial keypad, enter the time that you wish to receive a wakeup
call. The time must be entered using the 24-hour clock format (for
example, 0900 is 9 a.m. and 2230 is 10:30 p.m.).
■
You will hear confirmation tone (three short tones, followed by
silence).
■
If you make a mistake, you may hear intercept tone. Hang up and
start over.
■
If you hear reorder tone (fast busy), the switch cannot accept your
request at this time. Try again later, or call the front desk.