Avaya GuestWorks - Manual (Page 19)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
15 Guest Operations
Retrieving Messages
Usually, guests will retrieve their voice messages from their rooms, but they may
also need to retrieve their messages from other guest rooms, from a house
telephone, or from a location away from the property. When retrieving messages
from other locations, passwords assigned at check-in are used for guest security. If
personal greetings are allowed on the voice messaging system, guests also can
create a personal greeting that callers will hear during the guest’s stay.
NOTE:
The procedures given in this section apply to the I
NTUITY
Lodging
voice messaging product. If your installation is using a different voice
messaging system, use the instructions provided with that system.
Refer to the I
NTUITY Lodging Administration and Feature Operations
for more information about voice and fax messaging services.
These procedures need to be communicated to your guests. You also can provide
them a Guest Quick Reference Card to help them use the I
NTUITY Lodging voice
messaging.
Retrieving Messages from Your Room
1. Call the message retrieval telephone number.
■
Listen to the message retrieval greeting and the notification of the
number and type of messages. Messages may be voice, fax, or text.
Text messages are usually written messages collected at the front
desk.
■
Messages are played one at a time. Each message is prefaced with
the time, day, and date it was received. Fax messages are always
presented after the voice messages have been accessed. Refer to
‘‘Retrieving Fax Messages’’ on page 17 .
2. After each message is played, you may do any of the following:
■
Press the 2 button to replay the message.
■
Press the 3 button to delete the message and listen to the next
message.
■
Press the 4 button to save the current message and listen to the next
message (this option is administerable and may not be available on
every system).
■
Press the 0 button to transfer to an attendant for assistance or to
retrieve text messages.