Avaya GuestWorks - Manual (Page 24)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
20 Guest Operations
Dial by Name
If you can not remember at which room your associate is staying, you can use the
Dial by Name feature to place a call. This feature is only available on
GuestWorks.
1. Call the Dial by Name extension as provided by the hotel.
You are routed to the auto-attendant procedure and are prompted to enter
the person’s name.
2. Enter the first four characters of the person’s last name.
If only one name matches the four characters entered, the call is placed to
that person. Otherwise, continue with step 3.
3. If there is more than one match for the first four characters, you are
prompted to enter the rest of the characters in the person’s last name. After
you enter the rest of the characters, press the
# button.
If only one name matches the characters entered, the call is placed to that
person. Otherwise, go to step 4.
4. If there are still multiple matches, you are prompted to enter the first two
characters of the person’s first name.
If only one name matches the characters entered, the call is placed to that
person. Otherwise, the call cannot be completed using Dial by Name.
NOTE:
When a group of telephones are designated as a suite of telephones
(for example, one room with several telephones, all with different
extension numbers), only the name assigned to the primary suite
telephone extension is accessible with Dial by Name. The secondary
suite extension names have an asterisk (*) prepended to the name and
cannot be searched with Dial by Name.