Avaya GuestWorks - Manual (Page 26)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
22 Front Desk Operations
Attendant Backup
The Attendant Backup feature allows you to access most attendant console
features from one or more specially-administered multiappearance telephones.
Using this backup mode, you can answer calls faster, thus providing better service
to your guests and prospective clients.
The recommended telephones are the Model 6408D+ and the Model 6424D+.
When calls terminate at the attendant console during normal operation, users at
the backup telephones can answer overflow calls by pressing a button or entering
a feature access code. You can then process the calls as if you are at the attendant
console. Procedures for basic feature operation are documented in the quick
reference guides for each telephone.
NOTE:
The Attendant Backup features cannot be used from guest rooms
administered as “client” rooms even if those rooms have
multiappearance telephones.
When the attendant console is in the day mode (the Night lamp is off), you cannot
answer overflow calls at the backup telephones until the number of calls waiting
in the attendant queue has reached an administered threshold. Until the threshold
is reached, the only indication the backup telephones receive that there are calls
waiting in queue is that the Attendant Queue Calls and the Attendant Queue Time
lamps turn on. You can press the
Attendant Queue Time button to see how many calls
are waiting and how long the oldest call has been waiting, but you cannot answer
the call. The Attendant Queue Time lamp starts flashing when the time in queue
warning level has been reached (this is usually set for 15 seconds), but you still
cannot answer the call.
When the calls waiting in queue threshold has been reached, the backup
telephones will beep every 10 seconds as long as the number of calls waiting stays
above the threshold. You then can answer calls using the Trunk Answer Any
Station (TAAS) feature access code _____ or an automatic dialing button
administered with that feature access code. You can turn off the beeping by
pressing the
Ringer Cutoff button.
When the attendant console is in the night mode (the Night lamp is on), all calls to
the attendant console immediately beep at the backup telephones, and the
Attendant Queue Calls and the Attendant Queue Time lamps go on. You then can
answer calls using the TAAS feature access code _____ or an automatic dialing
button administered with that feature access code.
You also can install an external ringing device that sounds whenever the attendant
queue limit is reached and when calls can be answered with the TAAS feature
access code. Attendant Backup is an optional feature.