Avaya GuestWorks - Manual (Page 33)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
29 Front Desk Operations
Check-Out
When a guest checks out, the room’s status changes to vacant, and the room’s
telephone controlled restriction changes to Outward Restriction. This applies
whether the room has one telephone or a suite of telephones. Outward restriction
prevents unauthorized users in the room from making outgoing calls. Check-out
also cancels any Wakeup and Do Not Disturb requests and turns off the room
telephone’s message waiting lamp.
NOTE:
When guests are checked out and they have wakeup calls active, the
wakeup is canceled, and the journal printer reports the event as
canceled by PMS.
To check a guest out of the hotel, do the following:
1. Press the Check Out button.
■
The Check Out lamp goes on.
■
The following displays:
2. Enter the room number followed by the # button.
■
One of the following displays:
This indicates that there are unopened messages for the guest. Access those
messages and give them to the guest before the guest leaves.
This indicates that there are no messages for the guest.
This indicates that you entered the wrong extension. Press the Check Out
button to start over.
This indicates that check-out has already been done for this room.
This indicates that something failed with the check-out procedure. Press
the
Check Out button to start over.
■
The console returns to the normal operating mode.
CHECK OUT - Ext:
CHECK OUT COMPLETE: MESSAGE LAMP ON
CHECK OUT COMPLETE: MESSAGE LAMP OFF
INVALID EXTENSION - TRY AGAIN
CHECK OUT: ROOM ALREADY VACANT
CHECK OUT FAILED