Avaya GuestWorks - Manual (Page 36)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
32 Front Desk Operations
User Operation
Wakeup requests can be entered, changed, and canceled from the console or
backup telephone. Wakeup announcements can use a standard announcement or
can be customized (for example, announcements that play at certain times, or
announcements in different languages). See your supervisor for a list of the
different announcements.
Single Wakeup
NOTE:
The following procedure is written based on the assumption that Dual
Wakeup, Daily Wakeup, and VIP Wakeup features are not enabled. If
any or all of these features are enabled, you will receive additional
queries during the procedure.
To add or change a wakeup call, do the following:
1. Press the Auto wakeup button.
■
The Auto Wakeup lamp goes on.
■
The following displays:
2. If you are already on an active call with the guest requiring the wakeup
call, the extension number displays automatically. Press the # button to
select the displayed extension for wakeup.
If you are not connected to the room requiring wakeup, enter the room
number, followed by the
# button. (If you make a mistake, press the auto
wakeup button again, and start over.)
■
The following displays:
If a wakeup request already exists for the room, the time field will
show the time of the request.
3. Enter the wakeup time in the 4-digit hh:mm format (hour:minute).
■
If you entered a time between 13:00 and 00:59, the following
displays:
Go on to Step 5.
■
If you entered a time between 01:00 and 12:59, the following
displays:
AUTO WAKEUP - Ext:
AUTO WAKEUP - Ext: <ext> Time: --:--
WAKEUP MESSAGE: XXXX
AUTO WAKEUP - Ext: <ext> Time: <hh:mm> -M