Avaya GuestWorks - Manual (Page 47)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
43 Front Desk Operations
Failed Wakeup Notification
A wakeup call rings for 30 seconds at a guest’s telephone. If the wakeup call is not
answered after three attempts (the attempts are spaced 5 minutes apart), a record
of the failed attempt is printed on the journal printer. To notify the front desk
personnel about the failed wakeup, a special extension number with an Automatic
Message Waiting (AMW) lamp is assigned for the purpose of receiving and
storing information about failed wakeup calls. An appearance of this extension is
administered on both the attendant console and on the backup telephones. The
button is labeled
failed wakeup .
When a failed wakeup occurs, the Failed Wakeup lamp goes on, and you should
do the following:
1. Press the failed wakeup button.
■
The following displays:
2. Press the next button to display the failed wakeups.
■
The following displays:
3. After following your local procedures to handle failed wakeup calls, delete
the message by pressing the delete button.
■
The following displays:
4. Search for other failed call messages by pressing the next button.
5. When all messages have been read and deleted, press the normal mode
button.
■
The Failed Wakeup lamp goes off.
■
The display goes blank.
■
The console returns to the normal operating mode.
MESSAGES FOR EXT XXXX
EXT <ext> <name><date><time> <#fail> CALL
DELETED