Avaya GuestWorks - Manual (Page 55)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
51 Front Desk Operations
Do Not Disturb
The Do Not Disturb feature permits hotel guests to request that calls directed to
the room be blocked for a predetermined period of time. This can be done from
the attendant console, a backup telephone, or by guests themselves. If the switch
has a Speech Synthesizer circuit pack, guests can apply their own Do Not Disturb
requests.
This feature may be applied to individual rooms or to groups of rooms having the
same class of restriction (COR). Some telephones also have a
DND Me button that
can be used to prevent calls from terminating at that telephone.
When the room with Do Not Disturb receives an automatic wake-up call, the Do
Not Disturb feature is turned off. If the room with Do Not Disturb receives a
priority call, the call will ring at the guest’s room. Most calls coming to this station
(from another room, from the outside, or from the attendant), receive intercept
treatment (the call is routed to the attendant, to a recorded announcement, to voice
messaging, or to intercept tone).
The switch creates an audit trail report of all telephones that are in the Do Not
Disturb mode. Refer to
‘‘Reports’’ on page 79 .
User Operation
The user operation for applying Do Not Disturb requests using the PMS is given
in the PMS documentation.
If your switch has a PMS that supports Do Not Disturb, use this feature from the
PMS, not from the attendant console. The only exception to this is when the link
to the PMS is not operational.