Avaya GuestWorks - Manual (Page 62)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
58 Front Desk Operations
Maid Status, Housekeeping Status, and
Room Occupancy
The Maid Status/Housekeeping Status feature records the status for up to six
housekeeping codes. These status codes are usually entered by the housekeeping
staff from the guest room or from a designated telephone, but they can also be
updated by the front office personnel using the attendant console or a backup
telephone. Six status codes can be used from guest rooms, and four status codes
can be used from telephones that are designated for status update calls.
You must decide on a definition for each status code. For example, the definition
for status code 1 could be “room being cleaned,” and it might have a feature
access code of *31. Status code 2 could be “ready for inspection,” and it might
have a feature access code of *32. If the room status is being reported from the
designated telephone and not from the guest room, the feature access code for
status code 1 might be #31 and status code 2 might be #32. When a housekeeping
staff member updates the status, you can also record who updated the status by
assigning identification codes for your personnel. After the person updates the
current status, he or she can input his or her identification code. (This option can
be administered.)
On a switch that has a PMS, this information is passed from the switch to the
PMS. Front desk personnel can then view this information on the PMS terminal. If
there is no PMS, room status is viewed by pressing the
maid status button on the
attendant console or backup telephone. You can also view this information
through administration by using the
list pms-down command. If there is a log
printer, this information is printed when the housekeeping staff updates the status.