Avaya GuestWorks - Manual (Page 64)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
60 Front Desk Operations
early morning wakeup calls, you can advertise breakfast at your coffee shop. For
afternoon wakeup calls, you can advertise dinner at your restaurant. These
announcements are recorded using the Announcement circuit pack and are
assigned manually to wakeup calls when the wakeup calls are scheduled using the
attendant console or a backup telephone.
There are many other ways you can use recorded announcements, For example,
you can announce special events at the hotel or announce the dinner menu at the
restaurant, or you can create a fixed set of recorded announcements that you can
change as needed. You can also publish those announcement numbers in your
“directory of guest services.” Guests can enter the announcement numbers from
their rooms to hear the recorded information.
NOTE:
Messages provided by the Speech Synthesizer circuit pack are fixed
in content and cannot be changed.
User Operation
You can verify the proper operation and content of the wakeup announcements.
The operation is different for the Announcements and Speech Synthesizer circuit
packs.
For the Announcement circuit pack, do the following from a telephone that has
console permissions:
1. Lift the telephone handset, and enter the Announcement feature access
code _____.
2. Enter the extension number of the announcement that you need to record.
3. Press the 1 button, and record after the tone. Hang up, press the drop button,
or press the switchhook when finished.
4. After waiting 15 seconds, enter the extension number of the announcement
you just recorded.
5. Listen to the recording. If you need to re-record the message, repeat steps 1
through 3.
6. If the message is satisfactory, hang up and repeat steps 1 through 3 to
record the rest of the messages.