Avaya GuestWorks - Manual (Page 68)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
64 Voice Messaging Operations
Connecting Guests to the Voice Messaging
System
There are two ways you can connect a guest to the INTUITY voice messaging
system:
■
You can connect a guest directly to the system, and the guest then enters his
or her room number and password, or
■
For a guest who calls in using a rotary-dial telephone, you can enter the
guest’s room number and password before you transfer him or her to the
voice messaging system. This method is recommended only for callers
with rotary-dial telephones. Callers with touch-tone telephones should be
connected directly to the system.
!
SECURITY ALERT:
Only a limited number of extensions and the attendant console can be
administered to retrieve guest messages. Attendants receiving requests for
connection to the voice messaging system should be trained to be on alert
for unauthorized callers who may be trying to “hack” the voice messaging
system. Refer to the Security Handbook for additional information.
To connect a guest directly to the INTUITY voice messaging system to let the
guest enter his or her own room number and password, do the following:
1. When a guest calls to retrieve his or her messages, ask the guest for his or
her name and room number.
2. Verify that the guest name and room number are valid.
3. Ask the guest to please hold while the call is transferred to the voice
messaging system.
4. Press the start button at the attendant console or the transfer button on a
backup telephone.
■
You hear dial tone as a new call appearance is selected.
■
The Split lamp goes on at the attendant console.
5. Enter the message retrieval number.
■
You hear ringback tone.
■
The display shows the number you are calling.
6. Press either the release button from the attendant console or the transfer
button from a backup telephone.
■
The guest is connected to the voice messaging system and can now
enter his or her room number and password to retrieve messages.