End-of-week/end-of-month audit procedures – Avaya GuestWorks User Manual
Page 74
GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
70
Call Accounting Operations
11. Press the
7
button to display the second list of Report options.
12. Press the
5
button to select the Chronological (CHRONO) report.
13. Press the
3
button to select the Config option.
14. Press the
2
button to select the Range option.
15. Press the
I
button to select the Interval option (this is the letter I, not the
number 1).
16. Press the
1
button to set the Interval at 1 (1 equals an interval of 24 hours).
17. Press the
7
button to run the Chronological report.
18. If this property is using Hilton Corporation (formerly Promus) equipment,
press the
6
button to enter the Utilities subsystem from the Main Menu, and
continue with step 19. Otherwise, continue with step 22.
19. At the Utilities menu, press the
4
button to select the Miscellaneous
options.
20. Press the
t
button to restart the call record transfer between the call
accounting system and the PMS. You may receive a confirmation message
(pms.pause 644 mode). If you do, press the
y
button.
21. Press the
q
button to exit from the Miscellaneous options.
22. Press the
8
button to return to the Main Menu.
End-of-Week/End-of-Month Audit Procedures
Depending on the number of call records generated at your property, you should
run a cumulative report every week or every month (or both, if necessary). This
should be done after you have run the nightly audit reports. To run a cumulative
report, do the following:
1. If this property is using Hilton Corporation (formerly Promus) equipment,
press the
6
button to enter the Utilities subsystem from the call accounting
system terminal Main Menu, and continue with step 2. Otherwise, continue
with step 6.
2. At the Utilities menu, press the
4
button to select the Miscellaneous
options.
3. Press the
p
button to stop call record transfer between the call accounting
system and the PMS.
4. Press the
q
button to exit from the Miscellaneous options.
5. Press the
8
button to return to the Main Menu.
6. Press the
5
button to enter the Reports subsystem.
7. Press the
4
button to select the Audit report.