Avaya GuestWorks - Manual (Page 87)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
83 Reports
Printer Reports
Printer reports keep track of several hospitality events. These reports are used to
track patterns of service problems and to keep track of room status. From the
switch’s perspective, there are two types of printers that may be accessed for
hospitality reports: a log printer, and a journal/schedule printer. These two printer
functions can be combined on one physical printer, or they can be assigned to two
different printers. If you have only one printer, the status events print out as they
occur as part of one listing. If you have two printers, the log reports print on one
printer, and the journal (and scheduled) reports print on the other printer.
Log Printer
The log printer has one report which is a record of the housekeeping status. This
report occurs automatically as the housekeeping staff updates the status of guest
rooms. The following is an example of a log printer report:
Journal Schedule Printer
The journal/schedule printer prints two types of reports: journal reports, and
scheduled reports. A journal report is a running summary of hospitality events
such as wakeup call requests, wakeup calls that complete, wakeup calls that fail,
Do Not Disturb requests, and emergency access attempts. A scheduled report is a
report that is scheduled through administration and usually occurs at the same
time every day.
The scheduled reports are assigned at an administration terminal (either the SAT
or a PC with emulation software) using the
change system-parameters
hospitality command. On Page 2 of this administration screen, you can
administer the time of day when you want the following reports to print:
■
Automatic wakeup activity
■
Automatic wakeup summary
■
Emergency access summary.
2900 from room, code 1 activity - nopms 18/20:10 PM
3100 from sta., code 2 activity - nopms 18/21:00 PM
3106 from room, code 4 activity - nopms 18/21:45 PM