Avaya GuestWorks - Manual (Page 9)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
5 Hospitality Services Overview
Hospitality Services Overview
Keeping guests satisfied is the key to a successful lodging establishment, and
providing full guest services through up-to-date communications enhances guest
satisfaction. GuestWorks and DEFINITY ECS offer the lodging operator the most
advanced hospitality communications package currently available. The package
was designed to assist lodging management with sales, housekeeping, and guest
services with a minimum of assistance from the property’s communications staff.
The switch provides a digital telephony base for the property where I NTUITY ™
Lodging Voice Messaging, I
NTUITY
Lodging Call Accounting, and enhanced guest
services are integrated with the switch. The hospitality package provides the
custom hospitality features with or without a Property Management System
(PMS) or a call accounting system.
Telephone Support
The switch supports two types of telephones: multiappearance and single-line.
Single-line telephones allow a user to handle two simultaneous calls: one active
and one on hold. Some single-line sets have a data/fax jack on the set to allow
business people to keep in touch with their offices.
Multiappearance telephones are equipped with multiple buttons that can be used
for call appearances or features. Multiappearance telephones can also be equipped
with a digital display. Depending on the type of call and the feature being used,
the display will show who is calling, the time of day, the length of a call, and the
trunk group currently in use. The Model 6408D+ and the Model 6424D+ are
recommended for office staff use. The Model 6408D+ and the 6424D+ have
digital displays and access to additional features by using special softkey buttons.
Guest Services
The switch provides automatic wakeup for guest rooms from which guests can
request their own wakeup calls. The request process can use either the Speech
Synthesizer circuit pack or confirmation tones to prompt the guest through the
request. The wakeup call can be as simple as a silent wakeup call, or as elaborate
as a custom sales message in the native language of the guest, tailored to the time
of day and day of the week.
NOTE:
In this document where native language is discussed, it should be
understood that the switch can deliver the different languages if the
messages are recorded into the Announcement circuit pack. It is the
customer’s responsibility to record the messages.