Warranty policy – Atop Technology SE8502-M12 User Manual User Manual
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SE8502-M12 IP68 Serial Server
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Warranty Policy
Warranty Conditions
Products supplied by Atop Technologies are covered in this warranty for sub-standard performance or defective
workmanship. The warranty is not, however, extended to goods damaged in the following circumstances:
(a) Excessive forces or impacts
(b) War or an Act of God: wind storm, fire, flood, electric shock, earthquake
(c) Use of unqualified power supply, connectors, or maintenance procedure
(d) Replacement with unauthorized parts
RMA and Shipping Costs Reimbursement
Customers shall always obtain an authorized "RMA" number from Atop before shipping the goods to be repaired to
Atop. When in normal use, a sold product shall be replaced with a new one within 3 months after purchase. The
shipping cost from the customer to Atop will be reimbursed by Atop.
After 3 months and still within the warranty period, it is up to Atop whether to replace the unit with a new one;
normally, as long as a product is under warranty, all parts and labor are free of charge to the customers.
After the warranty period, the customer shall cover the cost for parts and labor.Three months after purchase, the
shipping cost from the customer to Atop will not be reimbursed, but the shipping cost from Atop to the customer will
be paid by Atop.
Limited Liability
Atop shall not be held responsible for any consequential losses from using Atop’s product.
Warranty Period
Industrial Serial to Ethernet Switch: 5 years
*Notes: Warranty coverage for Accessories such as power adapters and high-gain antenna is one year.
ATOP Customer Services and Supports
1. Please contact your local dealers or Atop Technical Support Center at the following numbers.
y +886-3-550-8137 (Atop Taiwan)
y +86-21-6495-6232 (Atop China)
2. Please report the defected problems via Atop’s Web site or E-mail account
Web Site:
ail:
Web Site:
ail: