Quadrox QGuard Installation Manual - Manual (Page 73)

GuardNVR Installation Manual 73
Version 4.4 Series
What is the problem?
Please make sure that you have the relevant information concerning your problem. What is
going wrong? What were you expecting? A good problem description can help the support
person to handle your question more efficiently.
All this information can be gathered by one simple click in the Video Manager
Info ->
Generate System report. Save the file and send it to support.
7.3.3 How to contact Quadrox
If you are still unable to solve the problems and suspect that it is related to the GuardNVR
products, contact Quadrox as described in the Appendix B Contact Us.
USA:
E-mail: [email protected]
Telephone: +1 888 QUADROX
Europe:
E-mail: [email protected]
Telephone: +32 (0) 16 58-25-85
Fax: +32 (0) 16 58-25-86
7.3.4 How to allow remotely access to your
GuardNVR by Quadrox support
Sometimes to fix a problem with your GuardNVR unit the easiest way for Quadrox support is
to take remote control of your GuardNVR. Quadrox support will only attempt this after
having been in contact with you through phone or email. Remote Access to the GuardNVR is
established with the help of the Quadrox Remote Assistence Tool, VNC, RDC, Logmein or
CoPilot (www.copilot.com).