ADS Environmental Services Model 3600 530002 A2 - Manual (Page 112)

Troubleshooting 7-5
Problem Statements do not print on the event notification station printer when the event status
changes.
Possible Cause Power to the printer may be off. The printer may be off-line or out of paper. The messages
may not be configured properly in BASIC code. The modem may not be functioning
properly.
Solution Turn the printer on, load the paper, and set it to on-line.
Call the modem with a regular telephone to ensure that it answers and is ready to receive.
Verify the message configurations in BASIC code.
If the problem is not resolved, follow the procedures described earlier in this section
regarding monitor and modem connection problems.
Problem You receive a Device Time Out error in QuadraScan.
Possible Cause The processor board, depth board, or velocity board may be faulty.
Solution Attempt communication several times to determine if the problem continues.
If the problem persists, contact the regional ADS Environmental Services, Inc., office to
arrange for technical support.
Problem When reviewing data, you notice a gap in collected data.
Possible Cause The monitor’s basic code or variable file has become corrupted.
Solution Using QuadraScan, call the flow monitor in Diagnostics and run the monitor status to verify
that it is a CRC or basic code problem.
Collect data until the file is corrupted.
Reactivate the monitor and schedule a time to re-collect data to ensure that the problem is
corrected.
If the problem persists, contact the regional ADS Environmental Services, Inc., office to
arrange for technical support.
Problem You receive a CRC message when communicating with the monitor, or you notice a gap in
collected data.
Possible Cause The monitor’s basic code or variable file may have become corrupted.
Solution Using QuadraScan, call the flow monitor in Diagnostics and run the monitor status.
Attempt communication several times to determine if the problem continues.
If the problem remains, contact the regional ADS Environmental Services, Inc., office to
arrange for technical support.
Problem You receive an I/O error message in QuadraScan when communicating with the monitor.
Possible Cause The processor board, depth board, or velocity board may be faulty.
Solution Attempt communication several times to determine if the problem continues.
If the problem persists, contact the regional ADS Environmental Services, Inc., office to
arrange for technical support.