Compex Wireless - Manual (Page 17)

User Manual
EN
16
6 TROUBLESHOOTING
ELECTRODE FAULT
The remote control shows the
symbol of an electrode and a
disconnected module on the
channel where the problem
is detected (in this example,
channel 1).
• Check whether the electrodes
are properly connected to the
module.
• Check whether the electrodes
are old, worn, and/or the
contact is bad: If you suspect
this may be the cause, try using
new electrodes.
MODULE OUT OF RANGE
The remote control shows the out of
range symbol on the channel where
the problem has been detected (in
this example, channel 1).
• Check to see whether the
module and the remote are less
than 2 metres apart.
• Make sure that you are not
in a remote location with any
obstacles which can reflect the
signal of the remote control.
• Make sure that you are in a
place where the signal of the
remote control can be reflected.
SYNCHRONISATION PROBLEM
If the synchronisation process
has been interrupted or if for any
reason you cannot synchronise
(remote disconnected, power
failure, etc.), the remote control
may, display this screen.
• Reconnect the remote control
to your PC and re-start the
synchronisation process by
pushing the button for channel
4 (the one with the
icon).
THE MODULE’S BATTERY HAS RUN OUT
During stimulation, a module’s
battery may run out. If this
happens, the symbol of an
empty battery is displayed on
the channel where the problem
has been detected (in this
example, channel 4).
• You can stop the stimulation
and recharge the module with
the empty battery.
• You can set aside the module
with the empty battery and
continue your stimulation
session without it.
MODULE LED BEHAVIOUR
The LED blinks green and red alternately: the module is out of range or not recognised by the remote control.
• Make sure the remote control is switched on.
• Check to see whether the module and the remote are less than 2 metres apart.
THE LED IS ALWAYS RED
• Make sure the module is charged.
• Try to re-start the remote control and the modules.
• If despite this the LED is still red, contact an official Compex customer service centre.
STIMULATION IS NOT PRODUCING THE USUAL SENSATION
• Check that all the settings are correct and ensure the electrodes are positioned properly.
• Change the positioning of the electrodes slightly.
THE STIMULATION CAUSES DISCOMFORT
• The electrodes are losing their bonding strength and are no longer providing suitable contact with the skin.
• The electrodes are worn and need to be replaced.
• Change the positioning of the electrodes slightly.
THE UNIT IS NOT WORKING
• Make sure the remote control and the modules are switched on.
• Try to re-start the remote control and the modules.
• If despite this the unit still does not work, contact an official Compex service centre.