Document Outline

• Setup and basics
  • New in this release
  • Your device at a glance
  • What's different about the BlackBerry 10 OS?
  • Notification icons
  • Menu icons
  • Setting up your device
  • Using gestures
  • Personalizing your device
  • Find customer support
  • Device Switch
    • Preparing to switch devices
    • Switching from a BlackBerry device
      • Back up your device data
      • See which version of device software is installed on your previous device
    • Switching from a device running BlackBerry Device Software 5 or BlackBerry 6
    • Switching from a device running BlackBerry 7
    • Switching from a BlackBerry 10 device
    • Switching from an iPhone or Android device
    • Transfer data using the Device Switch app
    • Transfer data to a new device using a computer and BlackBerry Link
    • Transfer data using a media card
    • Transfer contact info using a SIM card
    • Add an email account to your new device
    • After you switch devices
      • Add accounts to your new device
      • Wipe your BlackBerry device to delete the data
      • Download your apps from BlackBerry World
    • Troubleshooting: Device Switch
      • I can't switch my SIM card to my new BlackBerry 10 device
      • Some of the data from my previous device isn't on my new device
      • I can't transfer items using my media card
  • BlackBerry ID
    • Set up a new BlackBerry ID
    • Confirm your BlackBerry ID username
    • Change your BlackBerry ID password
    • Change your BlackBerry ID information
    • Using your BlackBerry ID to switch devices
    • How do I reset my lost or forgotten BlackBerry ID password?
• Phone and voice
  • Phone
    • Phone icons
    • Making and receiving calls
      • Make a call
      • Answer or decline a call
      • Put a call on hold
      • Take notes during a call
      • Answering calls automatically
      • Move a call from your headset to your device
      • Move a call to BBM Video
    • Start a conference call
    • Add a contact or number to your speed dial list
    • Call waiting, call forwarding, and call blocking
      • Block calls
      • Turn on or turn off call waiting
      • Set up call forwarding
    • Phone options
      • Turn on Priority Calling
      • Change your default Reply Now messages
      • Show or hide your number on outgoing calls
      • Adjust the bass and treble of your calls
      • Set a default area code or country code
      • Limit the phone numbers that you can call
      • View your call summary
      • Find your own phone number
    • Troubleshooting: Phone
      • I can’t put a call on hold to answer an incoming call
  • Notifications and ring tones
    • About notifications and ring tones
    • Change your notifications or ring tones
    • How do I turn off all sounds and ring tones except for calls?
    • Customize notifications for a contact
    • Customize notifications for an app
    • Turn off all notifications and ring tones
    • Change the notification settings for Level 1 alerts
    • View and respond to Instant Previews
      • Turn off Instant Previews
      • Respond directly to Instant Previews
    • About Lock Screen Notifications
      • Turn off Lock Screen Notifications
      • View Lock Screen Notifications
      • Set your screen to turn on for new notifications
      • Set Lock Screen Notifications to only display the sender info
    • Troubleshooting: Notifications and ring tones
      • My device doesn't ring or vibrate when I receive a call or message
      • My device doesn't display Instant Previews
      • My device doesn't display Lock Screen Notifications
  • Voicemail
    • Set up your voicemail
    • Using a visual voicemail service
• BlackBerry Hub and email
  • BlackBerry Hub and email
    • Staying connected with the BlackBerry Hub
    • Keyboard shortcuts: BlackBerry Hub
    • Setting up and managing accounts
      • Set up email or other types of accounts on your device
      • Setting up work accounts
      • Change account settings
      • Remove an account from your device
      • Troubleshooting: Setting up accounts
    • BlackBerry Hub message list icons
    • Viewing and searching messages
      • Navigate your list of messages and notifications
      • View messages by account or message type
      • View filed email
      • Search for a message
      • Filter your search in the BlackBerry Hub
      • Viewing important messages with the BlackBerry Priority Hub
      • View attachments sent to you
    • Send email and messages from the BlackBerry Hub
    • Managing messages
      • Delete a message
      • Filing email
      • Flag a message
      • Manage your messages with BlackBerry Hub Instant Actions
      • Mark a message as read or unread
      • Download or share a picture from an email
      • Save a draft email
    • Securing your email
      • Update secure email settings
    • Secure email icons
    • Navigating the BlackBerry Hub
    • Customizing BlackBerry Hub settings
      • Set an out-of-office reply
      • Add a signature to an email account
      • Change your default email address or calendar
      • Change how messages are displayed in the BlackBerry Hub
      • Change the order of accounts in the BlackBerry Hub
      • Change which messages appear in the BlackBerry Hub
      • Change options for text messages
      • Change advanced settings for text messages
      • Turn off cell broadcast messages
    • Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub
    • Make a phone call from the BlackBerry Hub
    • About public warning messages
    • Troubleshooting: BlackBerry Hub
  • BBM
  • Facebook
  • Twitter
  • LinkedIn
  • joyn
    • About joyn
    • Start a joyn chat
    • Call a joyn contact
    • Start a joyn video share
    • Send a file to a joyn contact
    • Block a joyn contact
    • Turn on joyn while roaming
• Media
  • Change the media volume
  • Supported audio and video file extensions, formats, and codecs
  • Troubleshooting: Media
    • I can't open a media file
  • Camera
    • Camera icons
    • Taking pictures and recording videos
      • Take a picture
      • Turn on autofocus lock
      • Turn off Face Detection
      • Set the timer to take a picture
      • Peek at the last picture or video that you took
    • Record a video
      • Set the video size
    • Take a panoramic picture
    • Take a picture while recording a video
    • Using Time Shift mode
      • Take the best picture possible using Time Shift mode
      • Replace a person's expression using Time Shift mode
      • Edit Time Shift pictures later
    • Change the capture settings
      • Shooting modes
      • Scene modes
      • Turn off the Auto Suggest feature
    • Changing the camera settings
      • Save media files to your built-in media storage
      • Save your original picture along with the HDR version
      • Turn off Video Stabilization
      • Geotag your pictures
    • Troubleshooting: Camera
      • I can't turn on the flash or use the video light
      • I can't take a picture or record a video
      • I can't save pictures or videos to my media card
      • I can't take a panoramic picture that isn't blurry
  • Pictures
    • Pictures icons
    • Zoom in or out on a picture
    • Pan a picture
    • Editing pictures
      • Crop or rotate a picture
      • Enhance a picture
      • Add a filter to a picture
      • Add a frame to a picture
    • About automatic stories
      • Change the settings for automatic stories
      • Edit an automatic story
      • Turn off automatic stories
    • Add a picture to BlackBerry Story Maker
    • Share a picture
    • Take a screen shot of your device
    • Organizing your pictures and albums
      • Create a picture album
      • Set how pictures are organized in albums
      • Move a picture to a different album
      • Rename a picture
      • Rename or delete an album
    • Add a picture to the Favorites screen
    • Supported picture file extensions
  • Music
    • Music icons
    • Playing your music
      • Play, pause, or skip a song
      • Change the volume of your music
      • View your music
    • Creating playlists and organizing your music
      • Create a playlist
      • Add the music that's currently playing to a playlist
      • Edit or rename a playlist
    • Add a song to the Favorites screen
    • Set a song as your ring tone
    • Turn on the equalizer in the Music app
    • Set the audio in the Music app
    • View song properties
    • Turn on Music Shortcuts
    • Play your last music selection
    • Troubleshooting: Music
      • I can't open a media file
  • Videos
    • Videos icons
    • Play or pause a video
    • Editing videos
      • Rotate a video
      • Change the length of a video
      • Enhance a video
      • Add slow motion to a video
      • Add filters to a video
    • Add a video to BlackBerry Story Maker
    • Organizing your videos and albums
      • Create a video album
      • Move a video to a different album
      • Rename a video
    • Add a video to the Favorites screen
    • Repeat videos
    • Turn on the equalizer in videos
  • About BlackBerry Story Maker
    • Create a story using BlackBerry Story Maker
    • Editing stories in BlackBerry Story Maker
      • Add to or delete media from an existing story
      • Change the order in which media appears in a story
      • Edit the media used in a story
      • Change the music or titles in a story
      • Change the theme in a story
    • Delete a story in BlackBerry Story Maker
    • Save a story in BlackBerry Story Maker
    • Change your BlackBerry Story Maker settings
    • Change your story settings
  • Media sharing
    • About sharing media
    • Play or view your media file on a DLNA Certified device
    • Share your media files with DLNA Certified devices
  • About FM Radio
    • Scan for radio stations
    • Manually tune to a radio station
    • Listen to the FM Radio
    • Add a radio station to your Favorites
    • Remove a radio station from your Favorites
  • Games
    • Keyboard shortcuts: Games
    • Change your Games profile
    • Invite a friend to the Games app
    • Add a game
    • Add a game to your favorites
    • Recommend a game
    • Invite a Games friend to BBM
    • Start a BBM chat with a Games friend
    • Troubleshooting: Games
• Settings
  • Customize your device settings
    • Customize your Quick Settings
    • Overview of device settings
  • Update your device software
    • Turn on automatic updates for your device software
    • Restore your device to its factory default settings using BlackBerry Link
  • Battery and power
    • Turn off your device
    • Charge your device
    • Battery and charging icons
    • Check your battery power level
    • Monitor the battery life, memory usage, CPU usage, and storage space on your device
    • LED and battery notifications
    • How can I extend battery life?
    • Device and battery safety
      • View the safety, warranty, and privacy information for your device
  • Connections
    • Check which wireless networks your device connects to
    • Give your device a nickname
    • Wireless connections icons
    • Choosing a connection
    • Turn on airplane mode
    • Mobile network
      • Connect to the mobile network
      • Change the APN settings for your default Internet connection
      • Connect to your VPN automatically
      • Roaming
      • Manage your mobile data settings
        • Set a monthly data limit notification
      • Troubleshooting: Mobile network
    • Wi-Fi connections
      • Connect to a Wi-Fi network
      • Change the priority of a saved Wi-Fi network
      • Delete a saved Wi-Fi network
      • Disable or re-enable a saved Wi-Fi network
      • Wi-Fi network settings
      • Connect to another device using Wi-Fi Direct
      • Connect to a Wi-Fi CERTIFIED Miracast device
      • Add a VPN profile
      • Troubleshooting: Wi-Fi
    • Mobile Hotspot
      • Sharing your Internet connection using Mobile Hotspot mode
      • Find your Mobile Hotspot mode settings
      • Disconnect a device from your mobile hotspot
      • Troubleshooting: Mobile Hotspot mode
    • Internet tethering
      • Sharing your mobile network connection using Internet tethering
      • Troubleshooting: Internet tethering
    • Bluetooth connections
      • Turn on Bluetooth technology
      • Pair and connect with a Bluetooth enabled device
      • Write your Bluetooth pairing infomation to an NFC tag
      • Rename a paired or saved Bluetooth enabled device
      • Disconnect from a paired Bluetooth enabled device
      • Delete a saved Bluetooth enabled device
      • Pairing your device with a car
      • Set how Bluetooth enabled car kits access your messages
      • Let your car kit use your device's network credentials
      • Automatically establish a Bluetooth connection when you turn on your device
      • Supported Bluetooth profiles
      • Troubleshooting: Bluetooth
    • NFC
      • What is NFC?
      • Turn on NFC
      • Send a file using NFC
      • Find your NFC settings
    • Connect your device to a USB device
    • Connect your device to an HDMI display
    • Monitor your wireless data usage
  • BlackBerry Keyboard and typing
    • Using BlackBerry Keyboard gestures
    • Typing on the BlackBerry Keyboard
      • Type an accented character
      • Type a symbol or number
      • Turn on the symbol lock
      • Type an uppercase character
    • Change Keyboard, input, or typing settings
    • Type faster with automated assistance settings
    • Select text using the BlackBerry Keyboard
    • Cut, copy, and paste text
    • Delete text using the BlackBerry Keyboard
    • Selecting word suggestions that appear while you type
      • Select a suggested word
    • Spell check
      • Turn on spell check
      • Accept spelling suggestions
      • Change spell check settings
      • Edit your personal dictionary
    • Creating custom text shortcuts
      • Turn on word predictions
      • Add a new text shortcut
    • Clear the learned words list
    • Change or delete a text shortcut
    • Typing using voice dication
  • Language
    • Change your display language
    • Change your device's regional settings
    • Change your input language
      • Select an alternate keyboard layout
    • Change your voice input language
  • Keyboard input methods
    • Typing in other languages
    • Typing in Arabic or Farsi
      • Character guide for Arabic or Farsi
    • Typing in Chinese
      • Character guide for Wubihua
    • Typing in Danish, Norwegian, Finnish, or Swedish
    • Typing in Greek
      • Character guide for Greek
    • Typing in Russian
      • Character guide for Russian
    • Typing in Hebrew
      • Character guide for Hebrew
    • Typing in Japanese
    • Typing in Korean
    • Typing in Latin-based languages
      • Character guide for Latin-based languages
    • Typing in Thai
      • Character guide for Thai
    • Typing in Vietnamese
  • Screen display
    • Change your backlighting
    • Change your font size
    • Set your wallpaper
    • Turn on rotation lock
    • Use your device as a flashlight
    • Turn off icon labels in the action bar
  • Accessibility
  • Media cards and storage
    • Moving or copying media files and documents
    • Using a media card
    • Wipe data from your media card
    • Check how much storage space is free
    • How do I free up storage space?
    • Error messages: Media card
    • Troubleshooting: Storage space
  • Using your device with BlackBerry Link
    • About pairing and connecting your device to a computer or tablet
      • Set up your computer with BlackBerry Link
      • Set up your device in BlackBerry Link
      • About BlackBerry ID and BlackBerry Link
    • About remote file access
    • About backing up device data
      • Set backup preferences in BlackBerry Link
      • Back up your device data
      • Restore your device data
    • About updating your device software with BlackBerry Link
      • Update your device software with BlackBerry Link
      • Restore your device to its factory default settings using BlackBerry Link
    • Troubleshooting: BlackBerry Link
• Applications and features
  • Organizing your apps
    • Leave an app or close an app
    • Move an app icon or open app around the home screen
    • Add folders to the home screen
    • Move an app icon out of a folder
    • Rename a folder
    • Deleting apps
  • About the BlackBerry Assistant
    • Things you can do with the BlackBerry Assistant
    • Learn what you can say or type in the BlackBerry Assistant
    • Change your BlackBerry Assistant language settings
    • Turn off full assistance mode
    • Change your search settings
    • Change your voice interaction settings
  • Calendar
    • About the Calendar app
    • Keyboard shortcuts: Calendar app
    • Subscribe to a public calendar on your device
    • View your events
    • Find email and files associated with an event
    • Create an event in the Calendar app
    • Add a task to the Calendar app
    • Hide a calendar
    • Change or delete an event
    • Create a follow-up meeting
    • Join a conference call from a meeting reminder
    • Save conference call details in the Calendar app
    • Add WebEx details to an event
    • Send an "I will be late" message
    • Share a file with meeting participants
    • Customizing Calendar app settings
      • Change your default calendar
      • Enable Meeting Mode
      • Change the email address to use with each calendar
      • Change default settings for events
      • Change how your calendar is displayed
    • Troubleshooting: Calendar app
  • Contacts
    • About the Contacts app
    • Keyboard shortcuts: Contacts
    • Adding contacts to the Contacts app
      • Add a contact to the Contacts app
      • Copy contacts to and from your SIM card
      • Add a contact from the Calls screen
      • Import contact card information to your contact list
    • Contact views
    • Changing contacts in the Contacts app
    • Create a contact group in the Contacts app
    • Add a contact to your favorites
    • Contact someone
    • Set a custom ring tone for a contact
    • Search for a contact
    • Filtering contacts
    • Sort your contacts in the Contacts app
    • Share a contact
    • Troubleshooting: Contacts
  • Clock
    • Keyboard shortcuts: Clock
    • Setting the alarm clock
    • Stopwatch
    • Timer
    • World clock
    • Turn on bedside mode
    • Change the clock face
  • BlackBerry World
    • Search for apps and games
    • Download and buy apps and games
      • Redeem a promo code
    • Change your payment options
    • About BlackBerry Guardian
  • Android apps
    • Downloading and installing Android apps from the Amazon Appstore
    • Downloading and installing Android apps from other sources
    • Change your Android app installation settings
    • Navigating within an Android app
  • Maps and GPS
    • BlackBerry Maps icons
    • Search for a place or an address on a map
    • Pin a place on a map
    • Get directions
      • Switch to the map or detail view for turn-by-turn directions
      • Show or hide traffic
      • Mute voice-guided directions
      • Change your route preferences
      • Recalculate routes
    • My places
      • Add a place to the Favorites screen
      • Add your work or home address
      • View your recent places
      • Clear your recent places
      • View a contact’s address on a map
    • Changing settings for Maps
      • Switch between kilometers or miles
      • Change default route settings
      • Switch between voice-guided prompts and tones
      • Turn on Night Mode
      • Change the map language to local
    • About location services
    • Turn on or turn off location services
    • Change location permissions for apps
    • Turn on or turn off location-based ads
    • Turn on or turn off traffic data
    • About the compass
    • Get a compass reading
    • Point the compass to true north or to magnetic north
    • Troubleshooting: Compass
      • I'm seeing the interference indicator when I try to use the compass
  • Browser
    • Browsing the Internet
      • Keyboard shortcuts: Browser
      • Go to a website
      • Using Browser tabs
      • Share a link or picture
      • Search for text on a webpage
      • View webpages in a reader-friendly format
      • Find files that you downloaded
      • Add a website to your home screen
      • Save a webpage
      • Changing your Browser settings
    • Bookmarks and browsing history
      • Bookmark a favorite webpage
      • View your Browser bookmarks
      • Organizing your bookmarks
      • View your browsing history
    • Browsing safely
      • About website certificates
      • Website certificate icons
      • Change Browser security settings
      • Change permissions for specific websites
    • Troubleshooting: Browser
  • The Smart Tags application explained
    • Scan a QR Code, barcode, or an NFC tag
    • Delete a smart tag from your device
    • Create your own smart tag
    • Favorite a smart tag
    • Share a smart tag
    • Change a smart tag title
    • Erase smart tag information from an NFC tag
  • File Manager
    • Viewing files
    • Managing your files
    • Transferring files
    • Working with zip files
  • Calculator
    • Switch between a scientific or standard calculator
    • Convert a unit of measurement
    • Calculate a tip
    • View your previous calculations
• Productivity and work
  • Switch between your personal space and work space
  • About BlackBerry Balance and your work space
    • Lock your work space
    • Change your work space password
    • Delete your work space
    • Does my device have BlackBerry Balance?
    • How do I set up BlackBerry Balance?
    • What content is in my work space and my personal space?
    • Can I use personal apps on my work's network?
    • Where is my picture that I just took?
    • What happens to my device data if I leave my organization?
    • Troubleshooting: Work space and BlackBerry Balance
  • BlackBerry Blend
    • About BlackBerry Blend
      • Turn on mobile network access for BlackBerry Blend
      • Add BlackBerry Blend to Quick Settings
    • Disconnect your device from BlackBerry Blend
    • Delete paired computers or tablets
  • Remember
    • Collecting and organizing tasks, notes, and more with the Remember app
    • Adding a folder, task list, or an entry to the Remember app
      • Create a folder or task list in the Remember app
      • Add an entry to the Remember app
      • Hide synchronized folders in the Remember app
      • Record a voice note in the Remember app
      • Send something to the Remember app
    • Changing a folder, task list, or entry in the Remember app
    • Delete a folder, task list, or entry in the Remember app
    • Viewing and searching your entries in the Remember app
      • Search for an entry in the Remember app
      • View Remember entries that have the same tag
      • Sort your Remember app entries
      • Change the default view in the Remember app
    • Troubleshooting: Remember app
  • Documents To Go
  • Print To Go
  • BlackBerry World for Work
  • Enterprise IM
  • Enterprise IM for Cisco
  • BlackBerry Bridge
  • BlackBerry Travel
  • BlackBerry Work Drives
  • Salesforce
  • Adobe Reader
  • Connect to Microsoft OneDrive
  • Connect to Dropbox
  • Box for BlackBerry 10
• Security and backup
  • Passwords and locking
    • Lock or unlock your device
    • Change or remove your device password
    • How do I reset my device password if I forget it?
    • Display text when your device is locked
    • Protect your SIM card with a PIN
  • BlackBerry Protect
    • Finding and protecting a lost device
    • Set up BlackBerry Protect on your device
    • Find more information about BlackBerry Protect
    • Troubleshooting: BlackBerry Protect
  • Security settings
    • Setting security permissions for apps
    • Change or view app permissions
    • Wipe your device to delete your data
    • Using Parental Controls
    • Import a certificate from your computer
    • About smart cards
• Legal notice