Heath Consultants Heath Data Recorder (HDR) - Manual (Page 43)

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Service Information: Warranties and Warranty Repair
The HDR is warranted to be free from defects in material and workmanship for four (4) years from date of shipment
(exclusive of the batteries).
The warranty on authorized repairs in the Houston Factory Service Center (FSC) is ninety (90) days for materials and
labor. This repair warranty does not extend any other applicable warranties.
Our warranty covers only failures due to defects in materials or workmanship. It does not cover failure due to damage
which occurs in shipment, unless due to improper packing.
It does not cover failures, which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration,
modification, or service other than the Houston FSC or other authorized repair center.
Batteries and damage from battery leakage are excluded from this warranty.
HEATH’s responsibility is expressly limited to repair or replacement of any defective part, provided the product is
returned to HEATH FSC or an authorized FSC, shipped pre-paid, and adequately insured. Return shipping and insurance
will be at no charge to the purchaser.
HEATH does not assume liability for indirect or consequential damage or loss of any nature in connection with the use of
any HEATH product.
There are no other warranties expressed, implied, or written except as listed above.
Obtaining Service
To expedite the repair of your instrument, please follow the following procedure:
1. Contact HEATH Customer Service at 1-800-HEATH-US to obtain a Return Authorization tracking number.
Repairs can be significantly delayed until authorization is obtained.
a. Specify your complete shipping and billing address.
b. Specify the person and contact information to be contacted for repair and shipping authorization.
c. Specify the instrument product name and serial number.
d. Include a brief description of the problem you are experiencing.
e. Specify the person and contact information to be contacted for additional information regarding the
symptoms of the failure.
2. Package and ship the HDR to the appropriate location.
3. Please specify the tracking number, product name, and serial number on all correspondence.