Thinklogical Camera Fiber-Link Manual - Manual (Page 28)

Extend Distribute Innovate
®
Camera Fiber-Link Extender Manual 24 Rev. E, June 2012
6.2. Product Support
Thinklogical ’s
®
support personnel are available Monday through Friday from 8:30am to
5:00pm, Eastern Time Zone. If your application requires assistance at some time outside of our
normal business hours, please contact us beforehand, if possible, and we will do our best to
accommodate your schedule.
6.2.1. Limited Warranty Information
Thinklogical, LLC ®
(“Thinklogical”) warrants this product against defects in materials and
workmanship for a period of one (1) year from the date of delivery (ordinary wear and tear
excluded). This limited warranty does not cover defects resulting from (i) use of the product
other than as described in the applicable documentation for the product; (ii) modifications to or
repairs of the product that are made by any party other than Thinklogical or a party acting on
Thinklogical’s behalf, or (iii) combination of the product with third party products that is not
consented to by Thinklogical. Occurrences of events described in (i)
– (iii) shall void the
foregoing warranty. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Except for the express warranty set forth above, to the fullest extent permitted under
applicable law, Thinklogical, LLC
® and its suppliers disclaim any and all other warranties,
express and implied, including without limitation the implied warranties of
merchantability, fitness for a particular purpose, title and non-infringement.
If the defective product is returned to the authorized dealer within one (1) year of the delivery
date, repair or replacement of the product will be made. Repairs may be made with refurbished
parts. If repair or replacement is not possible, Thinklogical may keep the defective product and
refund the amount that you paid for the defective product. These are Thinklogical’s sole
obligations, and your exclusive remedies, for a breach of the limited warranty set forth above.
6.2.2 Return Authorization
To return a defective product, contact the Thinklogical ® authorized dealer from whom you
purchased the product. Do not return a product directly to Thinklogical without prior author-
ization from your dealer.
If you have received prior authorization from your dealer and are returning a product directly to
Thinklogical:
1. Contact your sales representative, or call Customer Support at 1-800-291 –3211 or
1-203-647 –8700.
2. Describe the defect with the product and Customer Support will issue a Return
Merchandise Authorization Number (RMA#).
3. Pack the product in its original carton, if possible, and write the RMA number on the box.
4. Return the product to:
Thinklogical, LLC ®
Attn: RMA# [Insert the RMA# issued to you, by Thinklogical, here.]
100 Washington Street
Milford, CT 06460 USA