Enterasys Networks D-Series User Manual
Page 28
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Getting Help
xxiv
About This Guide
Before calling Enterasys Networks, have the following information ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (for example, layout, cable type)
•
Network load and frame size at the time of trouble (if known)
•
The switch history (for example, have you returned the switch before, is this a recurring
problem?)
•
Any previous Return Material Authorization (RMA) numbers
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