You cannot turn on the product. [268, The power turns off suddenly. [269, You cannot turn on the product – Sony Cyber-shot DSC-RX100 IV User Manual
Page 238: The power turns off suddenly
product and answers to frequently asked questions can be found at our Customer
Support Website.
[267] Troubleshooting
Troubleshooting
Battery pack and power
You cannot insert the battery pack into the product.
Make sure the direction of the battery pack is correct, and insert it until the battery lock
lever is locked.
Make sure that the battery is NP-BX1.
[268] Troubleshooting
Troubleshooting
Battery pack and power
You cannot turn on the product.
After inserting the battery pack into the product, it may take a few moments for the product
to power up.
Make sure that the battery pack is inserted correctly.
The battery pack will discharge by itself even if you do not use it. Charge the battery pack
before use.
Make sure that the battery is NP-BX1.
[269] Troubleshooting
Troubleshooting
Battery pack and power
The power turns off suddenly.
Depending on the product and battery pack temperature, the product may turn off
automatically to protect itself. In this case, a message is displayed on the product screen
before the product turns off.
If you do not operate the product for a certain period of time, it turns off automatically to
prevent wearing down the battery pack. Turn on the product again.