BenQ SW321C 32" 16:9 4K HDR IPS Photo and Video Editing Monitor - Manual (Page 70)

70 Troubleshooting
Audio
HDR
USB-C™ connection
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No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
• If USB-C™ connection is established, make sure the appropriate audio output setting on
your laptop has been selected. You may look for options similar to "USB headphone".
There is a message HDR: Emulated showing on the screen.
This means the input content is not HDR-compatible and the monitor is in HDR-emulated
mode. Refer to Working with HDR technology on page 48 to check if a supported player,
content, and the certified cable are used.
No video or audio output from the laptop with USB-C™ connection.
Check the cable connections and menu settings in the following order:
• Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See
Connect the PC video cable on page 23 for more information.
• Check if the input source has been selected to USB-C on Display > Input .