Contacting the technical assistance center – Force10 Networks Force10 TeraScale E-Series E1200i User Manual
Page 101
Installing and Maintaining the E1200i System
101
Contacting the Technical Assistance Center
How to Contact Force10
TAC
Log in to iSupport at
and select the
Service Request tab.
Information to Submit
When Opening a Support
Case
•
Your name, company name, phone number, and E-mail address
•
Preferred method of contact
•
Model number
•
Serial Number (see
Requesting a Hardware Replacement on page 102
)
•
Software version number
•
Symptom description
•
Screen shots illustrating the symptom, including any error messages. These
can include:
•
Output from the
show tech-support
[
non-paged
] command (This
report is very long, so the storage buffer in your terminal program
should be set high.)
•
Output from the
show logging eventlog
[
unit
] command, where
unit
is the stack ID of the member unit that experienced the failure
(This report is included as a section in the output of
show tech-
support
.)
•
Console captures showing the error messages
•
Console captures showing the troubleshooting steps taken
•
Saved messages to a syslog server, if one is used
Managing Your Case
Log in to iSupport, and select the Service Request tab to view all open cases and
RMAs.
Downloading Software
Updates
Log in to iSupport, and select the Software Center tab.
Technical Documentation
Log in to iSupport, and select the Documents tab. This page can be accessed
without logging in via the Documentation link on the iSupport page.
Contact Information
E-mail: [email protected]
Web:
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800