Force10 Networks Force10 TeraScale E-Series E1200i - Manual (Page 99)

Installing and Maintaining the E1200i System 99
This appendix contains these major sections:
• The iSupport Website
• Contacting the Technical Assistance Center on page 101
• Requesting a Hardware Replacement on page 102
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Force10 equipment
and mitigating the impact of network outages. Through iSupport you can obtain technical information
regarding Force10 products, access to software upgrades and patches, and open and manage your
Technical Assistance Center (TAC) cases. Force10 iSupport provides integrated, secure access to these
services.
The i-Support website (see Figure 30 , below) ( http://www.force10networks.com/support/ ) contains a
publicly available interface that includes access to techtips, white papers, and user manuals. After you get
an account and log in, the available documentation expands to other types, including bug lists, error
message decoder, release notes. You can even track your own Force10 inventory.
Once you are logged in, the following five tabs become available:
• Home: Summary of open cases, RMA management, and field notices (as shown below)
• Service Request: Case management
• Software Center: Software downloads, bug fixes, and bug tracking tool
• Documents: User documentation, FAQs, field notices, technical tips, and white papers
• Support Programs: Information on the suite of Force10 support and professional support services.
Appendix E Technical Support