Requesting a hardware replacement – Force10 Networks Force10 TeraScale E-Series E1200i User Manual
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Technical Support
Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
Step
Task
1
Determine the part number and serial number of the component. To list the numbers for all components
installed in the chassis, use the
show hardware command.
2
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a
support case by:
•
Using the Create Service Request form on the iSupport page (see
•
Contacting Force10 directly by E-mail or by phone (see
Contacting the Technical Assistance Center
). Provide the following information when using E-mail or phone:
•
Part number, description, and serial number of the component.
•
Your name, organization name, telephone number, fax number, and e-mail address.
•
Shipping address for the replacement component, including a contact name, phone
number, and e-mail address.
•
A description of the failure, including log messages. This generally includes:
•
Output from the
show tech-support
[
non-paged
] command (This report is very
long, so the storage buffer in your terminal program should be set high.)
•
Output from the
show logging eventlog
[
unit
]
command, where
unit
is the
stack ID of the member unit that experienced the failure (This report is included as
a section in the output of
show tech-support
.)
•
Console captures showing the error messages
•
Console captures showing the troubleshooting steps taken
•
Saved messages to a syslog server, if one is used