What to do if you cannot solve the problem – GE GEFanuc Automation Programmable Control Products TCP/IP Ethernet Communications for the Series 90t-70 PLC GFK-1004B User Manual

Page 175

Advertising
background image

6

6-4

TCP/IP Ethernet Communications User’s Manual – January 1996

GFK-1004B

The figure below shows the control flow upon restarting the Ethernet Interface. This
flow determines the state of the Ethernet Interface.

ООООО

ООООО

Soft Switch
Entry Utility

ООООО

ООООО

Power Up/

Restart

Certain

Exceptions

Detected

a45163

Soft

Switches

OK?

Pass

ОООООО

ОООООО

Issue ”@”

Station Manager Prompt

<Done>

<Restart>

Yes

Receive

”F”

Response?

ООООО

ООООО

Field Network

Test Utility

No

<Restart>

No

RAM

Software

Loaded/Checksum

Correct?

Yes

ООООО

ООООО

ООООО

Loader

Utility

ООООО

ООООО

Operational

The operations above the
line are executed from PROM

N

o

The operations below the
line are executed from the
Configuration and
Communications Software
downloaded by the user.

Yes

Figure 6-1. Determining the State of the Ethernet Interface

What to do if you Cannot Solve the Problem

If, after using the troubleshooting guide, you still cannot solve your problem, call GE
Fanuc Automation. Please have the following information available when you call.

H The Name and Catalog Number marked on the product (on hinged door in front of

controller board).

H The PROM version (printed in the output from the NODE command).
H The Software version (printed in the output from the NODE command).
H Description of symptoms of problem. Depending on the problem -- you may also be asked

for the following information:

h The ladder logic application program running at the time the problem occurred.
h A listing of the configuration parameters for the station that failed.
h A description of the network configuration (number of stations, length of trunk

cable, number of taps or transceivers, and the manufacturer and model of all
devices connected to the network at the time of failure).

Advertising