C d 39 – Genicom EasyCoder 3400e User Manual
Page 55
C d 39
Helvetica CondensedHelvetica
Chapter 4— Troubleshooting
EasyCoder 3400e Bar Code Label Printer User’s Manual
43
Printer Operation Problems (continued)
Symptom
Possible Causes
Solution
Printer slows down.
The image bands or print speed is
incorrectly set.
Use PrintSet to change the image bands or
print speed settings.
The printer has aborted and reset the
print speed and image bands.
Use PrintSet to change the image bands or
print speed settings.
Labels stick to door or fail
to strip.
The self-strip roller is dirty.
Clean the self-strip roller. See Chapter 3,
“Maintaining the Printer.”
The Alert LED flashes and
printing stops.
Printhead has overheated.
Leave printer alone until it has time to cool
down. It will resume printing on its own.
Media fault.
The printhead is up.
Make sure the printhead is down. The head
lift lever should be straight up and down.
Press the Feed/Pause button to resume
printing.
Sensor type set incorrectly.
Configure the printer for the correct sensor
for the Print mode you are using. You can
enable self-strip and other Print modes
from PrintSet.
The media is incorrectly loaded.
Try reloading the media. For help, see
“Loading Media Into the Printer” on page
18.
Test configuration label
does not print.
The media is incorrectly loaded.
Try reloading the media. For help, see
“Loading Media Into the Printer” on page
18.
The printer is configured for self-strip
media.
Set the printer to the default configuration
using the DIP switches. For help, see
“Plugging In the Printer” on page 3.
Media fault.
Remove media from under the label taken
sensor.
Printer is not
communicating, not
printing, or not printing
properly.
Corrupt or incorrect information in
printer memory.
Reset the memory to return the printer to
its default configuration. For help, see
“Resetting the Memory on Your Printer”
on page 58. After you reset the memory,
power off the printer and return the DIP
switches to the required setting. For help,
see “Configuring the Serial Port for
Communications” on page 12.