Print quality problems, C d 39 – Genicom EasyCoder 3400e User Manual

Page 56

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Chapter 4— Troubleshooting

C d 39

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EasyCoder 3400e Bar Code Label Printer User’s Manual

Print Quality Problems

If your labels are not printing properly, check the following table to locate
the symptom and correct the problem.

Print Quality Problems

Symptom

Possible Causes

Solution

Blotches printing on labels.

Dirty printhead.

Clean the printhead. For help, see “Cleaning
the Printhead” on page 34.

Dirty media path or rollers.

Clean the media path. For help, see
“Cleaning the Media Guides and Media
Path” on page 37.

Poor quality label or ribbon stock.

Use only Intermec label and ribbon stock to
ensure superior print quality and product
performance.

Printing is too light or too
dark.

Incorrect media sensitivity setting.

Change sensitivity setting to match the type
of media you are using. For help, see
“Setting the Media Sensitivity Number” on
page 24. If you set the sensitivity setting
correctly, try changing the dark adjust.

Incorrect darkness adjust control setting.

Adjust the knob to achieve the best print
quality. For help, see “Adjusting the Print
Darkness” on page 49.

Poor quality label or ribbon stock.

Use only Intermec label and ribbon stock to
ensure superior print quality and product
performance.

Dirty printhead.

Clean the printhead. For help, see “Cleaning
the Printhead” on page 34.

Printing not aligned on
label.

Printer is misfeeding media.

Make sure you have correctly installed the
media. For help, see “Loading Media Into
the Printer” on page 18.

Labels are not stopping at
the right point for removal.

Incorrect label rest point setting.

Adjust the label rest point. For help, see your
PrintSet online help or the IPL Programming
Reference Manual.

Incorrect label stock setting.

Set the printer to thermal transfer or direct
thermal label stock. For help, see “Loading
Media Into the Printer” on page 18.

Print quality is poor.

Incorrect media sensitivity setting.

Change sensitivity setting to match the type
of media you are using. If you set the
sensitivity setting incorrectly, try changing
the print darkness. For help, see your
PrintSet online help or the IPL Programming
Reference Manual.

Incorrect darkness control setting.

Adjust the darkness adjust control. For help,
see “Adjusting the Print Darkness” on page
49.