Inter-Tel 8622 - Manual (Page 53)

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Inter-Tel ® Model 8622 Endpoint User Guide
ADVA
NCED
FEATURES
Using Inter-Tel Personal Communicator for Voice
Inter-Tel Personal Communicator for Voice is a “voice portal” that allows you to call
into the system from any endpoint or phone and access Inter-Tel Personal Communi-
cator features.
*
Because the voice portal uses Text-To-Speech (TTS) and Automatic
Speech Recognition (ASR) technologies to activate and play feature selections, it is
accessed and used similarly to using your voice mail account. You can activate voice
portal features by pressing the touch-tone dialpad buttons on your endpoint or phone,
or by issuing voice commands (if speech-recognition is enabled).
Use Inter-Tel Personal Communicator for Voice to:
•
Get or change your status setting (see page 27 ).
• Check messages and return calls (see page 25 ). †
• Place a call from a contact list (see page 37 ).
• Access your Call Log (see page 36 ).
• Browse contact groups and place calls (see page 37 ).
• Review or change your call routing setting (see page 29 ).
If ASR is enabled for your system (see page 47 ), you can use voice commands to acti-
vate features. After you access the voice portal, the following voice prompts play
when you access your account and indicate whether ASR is enabled for your system:
• If ASR is not enabled, you hear “Please press 1 for the Status Menu.” See the
flowchart on page 42 for step sequences to activate features using the dialpad
buttons.
• If ASR is enabled, you hear “How may I help you today?” (See pages 40 and 41
for more information about using voice commands to activate features.)
A few tips when using voice commands:
• Speak clearly and loudly to help the system understand your request. Background
noise may also make it difficult for the system to understand your request.
• In many menus there is more than one way to say a command (see page 40 ).
• Numbers like “1000” can be said as “one thousand” or as “one, zero, zero, zero.”
* Inter-Tel Personal Communicator for Voice may or may not be enabled for your system. Contact your
system administrator for more information. Preference settings can be changed using Inter-Tel Personal
Communicator for Web.
† If E-Mail Reader is enabled, you can also check your e-mail and fax messages (see page 55 ).
NOTE
If you use speech for the first command, ASR is used to activate
menu options. If you use the dialpad buttons for the first command,
continue to use the dialpad buttons to activate menu options.