Requesting technical support, Self-help online tools and resources – Juniper Networks IDP SERIES IDP250 User Manual
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Table 5: Related NSM Documentation (continued)
Description
Document
Describes how to configure and manage IDP devices using NSM. This guide
also helps in understanding of how to configure basic and advanced NSM
functionality, including adding new devices, deploying new device
configurations, updating device firmware, viewing log information, and
monitoring the status of IDP devices.
Network and Security Manager Configuring
Intrusion Detection and Prevention Devices
Guide
Describes how to use and configure key management features in the NSM. It
provides conceptual information, suggested workflows, and examples where
applicable. This guide is best used in conjunction with the NSM Online Help,
which provides step-by-step instructions for performing management tasks
in the NSM UI.
This guide is intended for application administrators or those individuals
responsible for owning the server and security infrastructure and configuring
the product for multi-user systems. It is also intended for device configuration
administrators, firewall and VPN administrators, and network security operation
center administrators.
Network and Security Manager Administration
Guide
Provides task-oriented procedures describing how to perform basic tasks in
the NSM user interface. It also includes a brief overview of the NSM system
and a description of the GUI elements.
Network and Security Manager Online Help
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.
•
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
.
•
Product warranties—For product warranty information, visit
.
•
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings:
•
Search for known bugs:
•
Find product documentation:
Copyright © 2012, Juniper Networks, Inc.
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IDP250 Installation Guide