Lexmark 9500 Series - Manual (Page 232)

Paper jam in the small media feeder
If the jam is visible from the front and there is enough of the envelope or photo card to grasp, to remove the jam:
1 Pull Tray 1 about 50.8 mm (2 inches) out of the printer.
2 Grasp the envelope or photo card and pull it out.
3 Reinstall Tray 1.
If the envelope or photo card cannot be grasped from the front and is barely visible, to remove the jam:
1 Press the button as you grasp the handle on the duplex unit cover.
2 Pull out the duplex unit cover.
3 Push down on the button on the rear access door.
4 Lower the door slightly.
5 Firmly grasp the envelope or photo card, and gently pull it out.
Troubleshooting
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