Pentair Intellitouch ScreenLogic - Manual (Page 94)

84
IntelliTouch ScreenLogic User’s Guide
ScreenLogic Tips and FAQs
Use the following information to resolve general ScreenLogic operation issues.
ScreenLogic Technical Support Questions
Before contacting Pentair Water Technical Support, please note that Technical Support personnel can only assist
with relevant questions regarding IntelliTouch ScreenLogic hardware and software. IntelliTouch ScreenLogic can
only be used with the provided ScreenLogic PDA, Tablet, and in-wall Touch Screen devices. Technical support for
non-supported devices is not available. Please consult your manufacturer documentation for other questions.
For Technical Support contact information, see page viii.
Note: If you purchased a PDA, In-wall touch screen, or Tablet, a CD-ROM is also included that contains the
ScreenLogic PC interface for your Windows XP computer.
Why does the Configuration program say “Looking for Controller”?
If the Configuration program displays “Looking for controller,” for longer then 60 seconds when you start
IntelliTouch ScreenLogic, this may indicate a communication problem somewhere in the system. If ScreenLogic has
been previously working without a problem, try the following steps to resolve the problem:
1. Make sure your wireless ScreenLogic device (PDA and/or Tablet) are connected to the ScreenLogic
wireless router. In most cases, the easiest way to re-establish a connection is to perform a cold boot of
the ScreenLogic device:
a. PDA – Use the PDA stylus to push the reset button located on the back side of the PDA. The PDA
reboot process takes approximately 30 seconds. If a wireless connection does still not exist, make
sure that the wireless radio has not been disabled. Press the wireless enable/disable button to enable
the wireless radio. See page 8 for more information about this button.
b. Wireless Tablet – Press the Suspend button located on the left-side of the Tablet for approximately 4
seconds. The Tablet reboot process will take approximately 20 seconds.
c. If step 1 does not fix this issue, go to step 2.
2. Locate your ScreenLogic Protocol Adapter and wireless router. Verify the wireless router Power LED in
on. These two devices should be located near one another. Cycle the power to both of these devices.
You can use a paper clip to reset the Protocol Adapter by pressing the recessed reset button. You can
unplug and plug back in the wireless router to reset it.
3. Verify the wiring to the protocol adapter and IntelliTouch Load Center.
My ScreenLogic device stopped responding to inputs or is acting strangely.
Just like your computer sometimes requires a reboot to solve a problem, your ScreenLogic interface device may
also require a periodic reboot.
a. PDA – Use the PDA stylus to push the reset button located on the back side of the PDA. The PDA
reboot process takes approximately 15 seconds. If a wireless connection does still not exist, make
sure that the wireless radio has not been disabled (refer to page 8 for the wireless enable/disable
button)
b. In-wall Touch Screen – Press the four-way directional round button located on the lower right of the
in-wall for approximately four seconds. The In-wall reboot process will take approximately 20
seconds.
c. Wireless Tablet – Press the Suspend button located on the left-side of the Tablet for approximately
four seconds. The Tablet reboot process will take approximately 20 seconds.